Lost Manuscripts License Code and No Responses From Support

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Hi Manuscript Support Team and Matias,

Really sorry about my complaining that I posted just a few minutes ago.

I checked my email box and find your reply from yesterday. I ignored your kind assistance:(

However, the email that I received requires me to pay again (or finish that purchase). I don't understand it because this Monday I paid successfully.

Could you check it again and send me the license key?

Thank you very much!

Dear Manuscript Support Team and Matias,

I received the license key today. Now everything is fine!

Thank you again for your time and efforts!!